Ego-driven leaders tend to make up stories when facing challenges in order to avoid taking personal responsibilities. When you encounter an upsetting situation, your ego may cause you to make guesses and judgements about others’ intentions and you start telling...
Emotional Intelligence (EQ) is a must for high-performing leaders during regular times, but it is especially important during crises. When times are uncertain and decisions are especially complex, leaders need to tune in to their own emotions in order to better...
How do you give feedback to someone on your team who is not self-aware? So often, our feedback is judgmental, too general, and over-generalized. It looks something like this: “Yesterday at our meeting, you acted like a jerk. Why do you have to keep...
Emotional Intelligence (EQ) is a must for high-performing leaders during regular times, but it is especially important during crises. When times are uncertain and decisions are especially complex, leaders need to tune in to their own emotions in order to better...
A leader’s brand is how others see — and what they say — about him or her (often when the leader is not around). Ever since Tom Peters introduced the concept in a famous late-'90s article in Fast Company, leaders have worked on building their brands from scratch....
I was recently talking to a young healthcare executive when the conversation led to Executive Presence (EP). Nicole (not her real name), a petite minority woman explained how throughout her young career, she has been advised by professors, mentors and bosses to...
Despite the visible increase in narcissism and rudeness in society and politics, humility & kindness are making a surprise come-back in business and leadership. Best-selling author Patrick Lencioni argues that the best team members don’t have big egos or concerns...
Despite the rise of rudeness and incivility in politics and in society in general, compassion is making a strong comeback in business and leadership. What does it mean to be compassionate? And if you dedicated one full day to acts of compassion, what would you do...
Last week, I had the great fortune of speaking to a select group of anesthesiologists and Certified Registered Nurse Anesthetists (CRNAs) at the North American Partners in Anesthesia (NAPA). These physicians and CRNAs are service excellence champions that had stepped...