It is impossible to overstate the importance of connection in healthcare. Whether you think of connection in literal terms like a heart electrode connected to a patient, or the interaction of the healthcare team as they work together to serve patients and their families, connection is critically important.  Connection links together people, information and functions...Read More

By Cheryl Foss and Kathy Gibala A client of ours, a Chief Nursing Officer who has been in healthcare for 30 years, recently said, “I was planning on retiring in three years, but given the state of healthcare and the savings plan we have in place, I have moved up the timeline to next month.”...Read More

How do you address sensitive or controversial issues effectively within your team? Often, healthcare leaders mistakenly feel they must choose between (a) addressing the issue and damaging relationships or (b) ignoring the issue for the sake of the relationship. High-performing leaders manage to do both, addressing delicate topics in a way that strengthens relationships, team...Read More

In our coaching work, we often encounter groups made up of highly talented, deeply dedicated members who are struggling to come together as a high-performing team due to interpersonal dynamics. Of course, we always need to explore the context in which the situation has arisen to address it effectively. We often find the key to...Read More

“Gratitude turns what we have into enough, and more. It turns denial into acceptance, chaos into order, confusion into clarity… It makes sense of our past, brings peace for today, and creates a vision for tomorrow.” ~ Melody Beattie During the pandemic, in our work as coaches, we have seen a huge increase in burnout,...Read More

Over the past several months I have listened to clients who have struggled with more conflict in their organizations than ever before. In one conversation, Doug (not his real name), a CMO in the Midwest, mentioned that he was having conflict with his CEO. Because they normally see eye-to-eye on most things, he wasn’t sure...Read More

Over the past two weeks, I have had the honor and privilege of coaching some amazing healthcare leaders across the country. As conversations unfolded, I witnessed wisdom, trends and strategies emerging as these leaders talked about what they were doing to navigate the COVID-19 crisis in their systems, hospitals and communities. As I explored deeper,...Read More

What are values? Values are the very root of our existence and are the guidepost to our interactions, relationships, decisions, and behavior. Most of us, off the top of our heads, don’t know what our values are and are not intentional about living out of our values. Regardless if we know them or not, we...Read More

Leaders are often thought of as successful people who are where they are because they are highly-skilled. Most likely they’ve climbed the “ladder,” leveraging feedback from events, peers, and supervisors to learn and adjust over time. And now, they have “arrived.” So, do those who have arrived in a leadership position need to continue to...Read More

Six Practical Tips for Finding Happiness There is an abundance of driven executives in healthcare. Leaders who engage with me have a high work ethic. They are willing to put in many hours and have a strong vision for themselves and their organizations. They are motivated and want healthcare to be the best it can...Read More