In my coaching practice it is surprisingly common for me to encounter experienced and highly accomplished leaders riddled periodically with crippling self-doubt. Known as the “imposter syndrome” or “inner critic,” that internal voice of self-doubt is something that seemingly every leader battles to some extent at some time, regardless of overwhelming, objective evidence to the...Read More

It’s that time of year when the world seems to become, at least for a while, a little bit kinder, a little more grateful, a little more hopeful. We take time to step outside ourselves and consider ways big and small we might express our love and appreciation for those who are an important part...Read More

Across our industry, data continues to reflect a troubling pattern: Patients and healthcare workers are harmed in hospitals each day. According to OSHA, hospitals are one of the most hazardous places to work, nearly doubling the rate of work-related injuries and illnesses compared to private industry. The cost, both in terms of human suffering and...Read More

Emotional Intelligence (EQ) is a must for high-performing leaders during regular times, but it is especially important during crises. When times are uncertain and decisions are especially complex, leaders need to tune in to their own emotions in order to better understand and manage them. They also need to be aware of others’ emotions to...Read More

If you’re a healthcare leader in 2021, chances are very high that you’re working mightily to transform some aspect of your personal, leadership or team outcomes. Whether it’s an overdue shift in organizational culture, navigating conflict, restoring a damaged reputation or else, wise leaders recognize that new results demand new approaches. As you explore solutions,...Read More

>> Access part 1, part 2, and part 3 of this series. The most common refrain we, as coaches, hear when we interview leaders in an organization is, “We need more accountability in this place!” That’s consistent with data compiled by Patrick Lencioni, author of The Five Dysfunctions of a Team, reporting accountability as the...Read More

How do you turn up performance, collaboration, and outcomes in a healthcare team? In the first installments in this series (see part 1 and part 2), we’ve discussed the traits of high-performing teams, the role of vulnerability-based trust, and how coaching differs from training. Put simply, trust enables a team to overcome the fear of...Read More

In the first post in this series, we explored why many groups of capable, well-intentioned leaders fail to function as a high-performing team. Today, we’ll dig a little deeper into a coach-led transformational process and the role of trust. In our story of the transplant team who engaged us for team coaching, the process began...Read More

“Matt” is a transplant surgeon who leads the startup of a transplant program for a large regional healthcare system. In two years, he recruited a “dream team” of experienced surgeons and support staff who have achieved the 10 organ transplant thresholds for livers and kidneys to qualify for CMS participation. It’s been a steep learning...Read More

It’s lonely at the top. Though you’re rich in experience, you’re likely navigating uncharted waters as a healthcare leader. What’s more, other leaders in the organization are looking to you for answers to fast-evolving challenges that stand in the way of personal and organizational goals. In our work with your peers, we’ve noted four common...Read More