How do you give feedback to someone on your team who is not self-aware?  So often, our feedback is judgmental, too general, and over-generalized. It looks something like this:   “Yesterday at our meeting, you acted like a jerk. Why do you have to keep interrupting people? We are really tired of you!”  This approach is...Read More

Professional athletes, market innovators and artistic prodigies all have a longstanding tradition of magnifying their skills with expert coaching. Likewise, high-performing healthcare leaders are ideal candidates for individualized leadership growth. Can “born leaders” succeed indefinitely? While some are “born leaders” with innate charisma and good instincts, most leadership skills must be learned or refined, argues...Read More

It’s a common predicament: You attend a conference, watch an online course or spend time with a mentor, hear fascinating insights, take copious notes, and then… nothing. By the time you’re back to work, the ideas you thought could catapult your impact on the job are fuzzy memories, trampled by daily responsibilities and relegated to...Read More

In today’s necessarily complex organizations, the organization chart rarely provides complete clarity around the issue of authority. Within a hospital, work is done across departments and functional lines, knitting together their capabilities in initiatives designed to improve a process or implement a program. In multi-entity systems, local hospital leaders depend on the performance of functions...Read More

Pandemic or no pandemic, you might have noticed that applying a “best practice” from someplace else sometimes fails to produce significant, sustainable improvements in your “place.” After decades of herculean efforts, often drawing upon the free exchange of “best practices,” in U.S. healthcare we’re still far behind what we’d hoped to achieve in clinical outcomes,...Read More

Michael is a long term, loyal employee who has dedicated himself to serving Memorial Hospital and the local community for over 20 years. From starting out as a tech in an ancillary department, Michael grew to take on supervisory roles and ultimately became Department Director. He was highly effective in his role for many years,...Read More

Professional athletes, market innovators, art and tech prodigies all have a longstanding tradition of magnifying their skills with expert coaching. As Inc. magazine explains it, “It’s no secret that high performers of all stripes swear by coaching. Everyone from Google’s founders to the rock band Metallica credits coaches with getting them where they are today...Read More

I have had an opportunity to work with Nursing Leadership cohorts as a partner with several great MEDI Leadership coaches. One of the issues that comes up with almost every group is “How can I increase accountability in the organization?” They all wish they had a magic accountability button. There are many ways to define...Read More

Most of us would probably agree that making a decision isn’t difficult. We make decisions on a regular basis in our personal life – what to wear, what to eat, when to purchase a car, etc. The steps are clear: identify the issue, gather the evidence, consider options, act, evaluate for effectiveness….and then start again....Read More