I have had an opportunity to work with Nursing Leadership cohorts as a partner with several great MEDI Leadership coaches. One of the issues that comes up with almost every group is “How can I increase accountability in the organization?” They all wish they had a magic accountability button. There are many ways to define...Read More

Last week, I had the great fortune of speaking to a select group of anesthesiologists and Certified Registered Nurse Anesthetists (CRNAs) at the North American Partners in Anesthesia (NAPA). These physicians and CRNAs are service excellence champions that had stepped up and volunteered to help their organizations improve service and satisfaction for its surgical patients....Read More

Hospitals and health systems continue to operate in a turbulent, fast-changing environment with relentless pressure to improve an array of performance metrics: patient experience, clinical quality, patient safety and operating costs. While there is much interest in and discussion about structural and transformational change, the formidable barriers to such change have limited their impact. With...Read More

Have you given up on your New Year’s resolutions? Don’t feel bad if you have, you’re certainly not alone. Did you know there is a National Quitters’ Day? This is the day that researchers have identified as the point when most people give up on the resolutions set on January 1: to start that new...Read More