It’s the season of holiday cheer. This means warm family gatherings, fun work celebrations, friend luncheons, shopping, wrapping, gift exchanges, more gift exchanges, and even more gift exchanges. Do you ever feel like the exchanging of gifts just falls flat? Not that the gift is wrong, or that the thought and intention behind the sharing...Read More

Despite the rise of rudeness and incivility in politics and in society in general, compassion is making a strong comeback in business and leadership. What does it mean to be compassionate? And if you dedicated one full day to acts of compassion, what would you do differently? To help my graduate students in Healthcare Administration at...Read More

Last week, I had the great fortune of speaking to a select group of anesthesiologists and Certified Registered Nurse Anesthetists (CRNAs) at the North American Partners in Anesthesia (NAPA). These physicians and CRNAs are service excellence champions that had stepped up and volunteered to help their organizations improve service and satisfaction for its surgical patients....Read More