In the course of our coaching practice, one of the principles we discuss most frequently with our clients is the notion of the importance of “heads up” time. It is typical and natural for busy executives to spend much of their day in “heads down” time, attending to the important priorities and tasks at hand. ...Read More

Contributing Authors: Eric Norwood, FACHE  and  Michael Hein, MD Over the past several weeks, we are seeing complexity play out in dramatic ways. Significant changes are likely taking place for you in terms of how you view your role and impact as a leader. In this post, we’ll explore crisis leadership insights to help you maximize...Read More

Contributing Authors: Robert Porter and Kathy Gibala We continue to be humbled by those of you who are fearlessly working at the front lines of this crisis, putting your own health at risk to respond to the call to human service.  And we have been so impressed by the resilience, resourcefulness, and courage demonstrated by...Read More

Many of America’s societal problems have reached crisis status. These issues have always impacted the healthcare industry. Yet today, they are not merely knocking on the industry’s door – they are blasting the door off its hinges! The challenges we face as a result of the opioid crisis, inferior education, human trafficking, racial injustice, poverty,...Read More