Over the past several months I have listened to clients who have struggled with more conflict in their organizations than ever before. In one conversation, Doug (not his real name), a CMO in the Midwest, mentioned that he was having conflict with his CEO. Because they normally see eye-to-eye on most things, he wasn’t sure...Read More

We are in a time of enormous turbulence in our country with focused energy aimed at a set of complex cultural issues long overdue for attention and reform.  It is at once a time of great potential but also great risk as the heightened passion will either move us to embrace change or further entrench and...Read More

One of the things I get to do is to work with a recovery program though my church called Celebrate Recovery. Celebrate Recovery is a 12-step recovery group known for using acrostics to assist in the absorption of the material they are presenting. This approach speaks to me two reasons; 1) my seventh grade English...Read More

Healthcare workers are hurting, and the American Psychiatric Association anticipates “a great deal of post-traumatic stress” among medical professionals as the pandemic stretches. As a healthcare leader, supporting the mental health of your team is a critical part of your COVID-19 response, warn researchers. In this post, we’ll cover mitigation tactics to help protect your...Read More

In healthcare, people have been watching their leaders over the course of this crisis. And, they are taking measure. How are you showing up in the storm? As coaches who come from careers as healthcare leaders, we’ve been talking with our clients and their teams nationwide during the COVID-19 Crisis.  Of all the insights we’ve...Read More

Culture permeates all your organization produces. Whatever your culture prioritizes (or neglects) inevitably shows up in clinical, financial and satisfaction outcomes. All organizations have a culture, of course, but is it a good one? We’ve recently covered the people aspect of building a strong culture (see part 1). In this follow-up post, we’ll focus on...Read More

The double-entendre of this cartoon in the Wall Street Journal really hooked me. The salmon are swimming upstream, just as they are designed to do. Yet it’s exhausting swimming against the flow — enough to question the effort, even when it’s the right thing to be doing. The salmon’s destiny lies upstream, not downstream. Maybe...Read More

Contributing Authors: Eric Norwood, FACHE  and  Michael Hein, MD Over the past several weeks, we are seeing complexity play out in dramatic ways. Significant changes are likely taking place for you in terms of how you view your role and impact as a leader. In this post, we’ll explore crisis leadership insights to help you maximize...Read More

Contributing Authors: Robert Porter and Kathy Gibala We continue to be humbled by those of you who are fearlessly working at the front lines of this crisis, putting your own health at risk to respond to the call to human service.  And we have been so impressed by the resilience, resourcefulness, and courage demonstrated by...Read More

Contributing authors: Gary Hoffman and Michael Hein The feeling I’ve had the last several weeks during the fallout from COVID-19 reminds me of a situation I experienced awhile back. It was a beautiful Hawaiian day: clear sky, mild breeze, and big waves. I knew the tide was stronger, as is the norm in big surf....Read More