Interpretation: Our Intentions, Expectations, Mood and Beliefs  Most leaders are skilled at external communication and trained in the areas of articulation, presenting, active listening, body language and emphasizing tone of voice.  As a matter of fact, most research says that 7% of our external communication is the content and the words we speak, 35% is...Read More

I recently retired from a Chief Medical Officer position in a large integrated health system and have been able to focus more on executive coaching.  In coaching, we have to build trust and rapport quickly so we may better advise and guide executives and other clinical leaders through their high-performing leadership journey.  I find myself...Read More

Feedback is imperative for leaders.  There are two kinds of feedback that leaders receive, positive and negative.  Both types of feedback are critical to a leader’s success.  Feedback tells us if we are on course or off course.  Much like a GPS system in our car, it tells us whether we will make it to...Read More

Physicians and executives in healthcare often express the challenges of incredibly busy lifestyles.  Often our clients talk about ‘burning the candle at both ends’, difficulty slowing down to focus on key relationships, and facing an enormous amount of both internal and external challenges in their organizations and practices.  We often do not think of gratitude...Read More

It takes a lot of courage for a healthcare leader to address the challenges and complexity of the healthcare world.  Most people do not think of courage as a leadership competency.  They believe that courage is a ‘thing’ that we either have or do not have.  However, it is possible to build courage with practice....Read More

Leadership Coaching is often confused with leadership training.  However, there is a distinct difference between training in leadership skills and coaching an executive or physician to become an effective leader. Of course, a leader needs concrete skills such as: Understanding models Best practices Processes Procedures Governmental regulations Running a business Specific dos and don’ts of...Read More

Creating Healthy Organizational Discipline When you hear the word Accountability, what comes to mind?  If you are like many people, the word provokes feelings of fear associated with negative consequences for failing to deliver the expected outcome.  One CEO described it as knowing “which throat to choke.” At the same time, many organizations with that...Read More

Productivity increases the overall efficiency of an organization. From our research and experience coaching healthcare executives and physicians, we understand how effective leaders often make all the difference in teams that produce sustainably great results. This is particularly important as physicians assume leadership roles in teams.  The same behaviors that make a great clinical leader...Read More

Simple Steps to Help Create and Sustain High Performing Teams Earlier this week we had the privilege facilitate a session with a leadership team that would objectively be considered a high performing group.  It was a team that has worked together for a relatively short period of time and recently added a few new members....Read More

As healthcare organizations grapple with the dramatic changes taking place on every front, one of the frequent responses is to enter into one of an array of possible business combinations with other parties. Those business combinations range from simple contracts to full mergers and acquisitions. What they have in common, though, is the desire to...Read More